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STORE POLICY

CUSTOMER CARE

At Rosé Ivy, you are at the heart of everything we do. We don’t just want to sell you beautiful clothes; we want to ensure you feel valued, respected, and truly cared for every single step of the way.

Here is our promise to you:

  • Real, Human Support: No endless automated loops. Our friendly team is made up of real people ready to help you with styling tips, sizing, or resolving any issues within 24 business hours.

  • Honesty & Transparency: We promise to always be upfront about our sizing, stock, and delivery times. If something goes wrong, we will let you know immediately and make it right.

  • Flexible Shipping to Suit You: To make your shopping experience seamless, we offer two great delivery options:

    • Free Standard Shipping: Enjoy free UK delivery on all orders.

    • Express Shipping: In a rush for that special event? Choose our premium fast-delivery service at checkout for a small flat fee to get your outfits even faster.

  • Listening & Growing: Your feedback directly shapes our future collections. We are committed to creating an inclusive, welcoming community where every woman feels confident and beautiful.

PRIVACY & SAFETY

At Rosé Ivy, we are deeply committed to protecting your privacy and ensuring your personal information is kept safe and secure. This policy outlines how we collect, use, and protect your data in accordance with UK data protection laws (including the UK GDPR).
 

1. Information We Collect

To provide you with the best shopping experience, we collect certain information when you interact with our store:

  • Personal Details: Your name, email address, billing/delivery address, and phone number when you place an order or sign up for our newsletter.

  • Device Information: Your IP address, browser type, and how you navigate our website (collected via cookies) to help us improve our online store.
     

2. How We Use Your Data

We strictly use your information to:

  • Process and deliver your orders, including sending shipping updates.

  • Securely process your payments and prevent fraudulent transactions.

  • Send you marketing updates and exclusive offers (only if you have opted in, and you can unsubscribe at any time).
     

3. Bulletproof Security & Safe Payments

Your security is our top priority. We implement advanced safety measures to protect your data:

  • Secure Shopping: Our website uses Secure Socket Layer (SSL) encryption technology to encrypt all data transmitted between your browser and our store.

  • PCI-Compliant Payments: We do not store your credit or debit card details on our servers. All transactions are securely processed through trusted, industry-leading payment gateways (such as Shopify Payments, Stripe, or PayPal) that comply with strict PCI-DSS standards.
     

4. Sharing Your Information

We will never sell, rent, or trade your personal information to third parties for marketing purposes. We only share necessary data with trusted partners required to fulfill your order, such as courier services (e.g., Royal Mail, DPD) and payment processors.
 

5. Your Rights

As a UK shopper, you have the right to access, correct, or request the deletion of the personal data we hold about you.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Stripe

Payment Methods
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